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salesforce compliance saas onboarding english📋 Description
- Serve as SME across Avetta platforms including Connect and Salesforce.
- Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding.
- Collaborate with internal teams to streamline processes and resolve cross-functional issues.
- Maintain up-to-date knowledge of platform changes and compliance requirements.
- Support onboarding and training of new RTW reps, including mentoring and shadowing.
- Track and meet performance metrics including CSAT, service levels, and KPIs.
🎯 Requirements
- Fluency in Portuguese and English is required.
- 3-5 years in supplier support, customer service, or compliance ops (SaaS/risk).
- Demonstrated expertise in customer support and document review workflows.
- Routing certifications and microlearning modules (Case Mgmt, Country Audits).
- Strong communication skills and ability to manage multiple priorities independently.
- Reliable and predictive attendance.
🎁 Benefits
- Hybrid schedule (Tues-Thur in office; Mon/Fri WFH) for commuting staff.
- Training opportunities and onboarding support.
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