Serve as SME across Avetta platforms including Connect and Salesforce.
Resolve advanced supplier inquiries on billing, compliance, audits, onboarding.
Collaborate with Supplier Services, Risk, Billing, QHSE to streamline processes.
Maintain up-to-date knowledge of platform changes and compliance requirements.
Support onboarding and training of new RTW reps, including mentoring.
Participate in special projects, including process improvements and pilots.

🎯 Requirements

Fluency in French and English is required.
3-5 years in supplier support, customer service, or compliance (SaaS/risk a plus).
Demonstrated expertise in customer support and document review workflows.
Skill-based routing certs and microlearning modules (Case Mgmt, Audits, Eng.)
Strong communication skills and ability to manage multiple priorities independently.
Experience mentoring or training peers is a plus.

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