Serve as SME across Avetta platforms including Connect and Salesforce.
Resolve advanced supplier inquiries on billing, compliance, audit, onboarding.
Collaborate with internal teams to streamline processes.
Maintain knowledge of platform changes, service offerings, audits, and compliance.
Support onboarding and training of new RTW reps, including mentoring.
Track performance metrics like CSAT, service levels, and KPIs.

🎯 Requirements

Fluency in French and English is required.
3-5 years in supplier support, customer service, or compliance (SaaS/risk preferred).
Expertise in customer support and document review workflows.
Certifications in skill-based routing and microlearning.
Strong communication and ability to manage multiple priorities.
Reliable and predictive attendance.

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