Related skills
billing customer support salesforce compliance saas📋 Description
- Serve as SME across Avetta platforms, incl. Connect and Salesforce.
- Resolve complex supplier inquiries on billing, compliance, audit, onboarding.
- Collaborate with internal teams to streamline processes and resolve issues.
- Maintain up-to-date knowledge of platform changes and compliance requirements.
- Support onboarding and training of new RTW reps, incl. mentoring.
- Track CSAT, service levels, and KPIs to improve service.
🎯 Requirements
- Fluency in French and English.
- 3-5 years in supplier support, customer service, or compliance ops; SaaS/risk mgmt preferred.
- Demonstrated expertise in customer support and document review workflows.
- Certifications and microlearning for Case Management, Country Audits, Supplier Engagement.
- Strong communication skills and ability to manage multiple priorities independently.
- Mentoring or training peers is a plus.
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