RTW Professional

📋 Description

• Serve as a subject matter expert across Avetta platforms including Connect and Salesforce.
• Manage and resolve advanced supplier inquiries related to billing, compliance, audit, and onboarding with a focus on accuracy and timeliness.
• Collaborate with internal teams (Supplier Services, Risk, Billing, QHSE) to streamline processes and resolve cross-functional issues.
• Maintain up-to-date knowledge of platform changes, service offerings, audit, and compliance requirements.
• Support onboarding and training of new RTW reps, including mentoring and shadowing.
• Track and meet performance metrics including CSAT scores, service levels, and KPIs.

🎯 Requirements

• 3-5 years of experience in supplier support, customer service, or compliance operations, preferably in a SaaS or risk management environment.
• Demonstrated expertise in customer support and document review workflows.
• Completion of skill based routing certifications and microlearning modules (e.g., Case Management, Country Specific Audits, Supplier Engagement) through our onboarding and training programs.
• Strong communication skills and ability to manage multiple priorities independently.
• Experience mentoring or training peers is a plus.
• Reliable and predictive attendance.