Accounting Operations Associate

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to make real estate investing radically accessible, cost effective, and simple. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 600+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in California, Texas, and New York as well as many remote opportunities. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

The primary duties of the Property Administration Associate include managing incoming mail and overseeing emails in our Owner Support queue. The ideal candidate should possess a solid understanding of property management and the capability to efficiently assign pertinent documents to the appropriate teams. This role is crucial in providing relevant documents and notifications to both operational and corporate teams at Mynd.

Key Responsibilities  

• Efficiently manage the Owner Support case/email queue within Mynd’s system, ensuring prompt and appropriate actions are taken.
• Maintain and prioritize the task queue to guarantee actions are completed within the company’s specified Service Level Agreements (SLAs).
• Thoroughly review and process incoming mail documents, executing the necessary steps in accordance with company procedures.
• Manage  the HOA and other distribution email accounts, ensuring all emails are actioned out within one business day.
• Actively contribute suggestions for enhancing operational efficiency and streamlining processes.
• Unassigned case queue management for the Resident Experience and Owner Support Teams.
• Contact utility providers and HOA companies to update mailing addresses for offboards and new onboards, when applicable.
• Provide additional support for other Central Operations teams as needed.
• Other responsibilities as assigned, adapting to evolving business needs.

Required

• Excellent verbal and written communication
• Excellent organizational skills and attention to details
• Demonstrated ability to manage complex tasks and prioritize competing demands; must be a good problem solver
• Able to work independently and take initiative
• Excellent phone skills

Desired

• 1-2 years of experience in property management

Location

Tempe, AZ

Compensation

$18.00 - $22.00 per hour. The compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position.  Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.  Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid holidays
• Paid Parental Leave
• 401k Program
• Wellness, home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.  

Commitment to Equal Employment Opportunity 

The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.