Live Operations Associate

Added
9 days ago
Type
Full time
Salary
Salary not provided

Related skills

json xml cdn scte markers transport streams

📋 Description

  • Provide operational support across multiple live streams with quick triage.
  • Orchestrate tasks among production, partners, and on‑shift engineers.
  • Guide senior engineers on high‑severity issues; balance mitigation and root cause.
  • Deliver timely reports with metrics, incidents, mitigations, and follow‑ups.
  • Contribute to tooling improvements and automation adoption.
  • Manage customer notifications and workflow to meet SLAs.

🎯 Requirements

  • 4+ years in the digital media space with diverse partner exposure.
  • 4+ years in live online video ops; signal acquisition; SCTE markers.
  • Experience managing Linear Programming schedules and Linear/Broadcast EPG.
  • Experience monitoring/troubleshooting CDN‑related issues.
  • Familiarity with metadata concepts and formats like XML and JSON.
  • Bachelor's degree in Engineering or related discipline.

🎁 Benefits

  • Global mental health and financial wellness resources.
  • Healthcare (medical, dental, vision), life, disability, and retirement options.
  • Paid time off for vacation and personal reasons.
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