Related skills
compliance coaching leadership investigations risk_operations📋 Description
- Guide your team in performing reviews to protect Bridge’s business and instill trust.
- Support and coach team in investigations of merchant accounts to facilitate growth.
- Manage operational performance to deliver KPIs and report to stakeholders.
- Identify process improvements to scale operations and improve user experience.
- Manage capacity and scheduling; divide and assign work between team members.
- Ensure your team has all the skills and resources needed to be successful in their role.
🎯 Requirements
- 3+ years of management experience in Financial Crimes or Support Operations.
- Experience coaching/leading operations teams and managing performance.
- Mentoring others and providing constructive feedback.
- Experience delivering weekly and monthly business metrics and reporting.
- Proven ability to be a subject matter expert in Risk Operations.
- Excellent written and verbal communication skills in English and Spanish.
🎁 Benefits
- Coaching and career development opportunities.
- Culture of continuous improvement.
- Recruitment and hiring support.
- Regular performance feedback and reviews.
- Welcoming, engaging team environment.
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