Related skills
team leadership kpis operations fraud investigations📋 Description
- Act as player-coach for Risk/Partner Risk Operations teams.
- Investigate accounts to identify fraud and policy risks.
- Set goals, mentor and develop team for success.
- Manage capacity, scheduling, and workload across the team.
- Drive operational performance and report KPIs to stakeholders.
🎯 Requirements
- Coaching/leading operations teams and managing performance
- Mentoring others and delivering constructive feedback
- Subject matter expert in Risk Operations
- Delivering weekly and monthly business metrics and reporting
- Cross-functional collaboration to drive results
- Excellent written and verbal English communication
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