Related skills
crm risk management looker snowflake fraud detection📋 Description
- Monitor real-time queues and review high-risk POS transactions.
- Apply policies to decide fraud vs legitimate; cancel/refund or process.
- Maintain SLAs for queued transactions to minimize revenue loss.
- Manage escalations via email and CRM; resolve within SLAs.
- Analyze transaction records to link unknown activity to fraud.
- Monitor cardholder disputes; gather evidence to validate transactions.
🎯 Requirements
- Ability to work with Japan-based customers in Japanese and with English-speaking colleagues.
- Experience in a risk-related role with direct customer support.
- Experience performing routine operational tasks and applying policies.
- Experience in a customer-focused environment handling multiple projects.
- Strong internet research abilities.
- Experience using a CRM tool.
🎁 Benefits
- Remote work in Japan.
- Medical insurance.
- Flexible time off.
- Retirement savings plans.
- Modern family planning support.
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