Related skills
data analysis negotiation customer service collections📋 Description
- Ensure timely collections from delinquent/high-risk accounts via email/phone
- Balance customer's ability to pay and Ramp's risk appetite to negotiate plans
- Utilize and build tools to manage your portfolio efficiently
- Meet team KPIs and SLAs to drive operational excellence
🎯 Requirements
- Minimum 3 years in collections, recoveries or credit risk operations
- Strong background in customer support via phone and email
- Experience collecting on commercial financial products (credit cards, loans)
- Excellent written and verbal communication skills
- Investigative and critical thinking skills
- BA/BS or equivalent experience
🎁 Benefits
- 100% medical, dental & vision for you
- Partially covered for dependents
- One Medical annual membership
- 401k with employer match
- Flexible PTO
- Relocation support to NYC or SF (as needed)
🚚 Relocation support
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