Related skills
google sheets email support excel zendesk multilingual📋 Description
- Own complex casework: empathetic email support for payment queries.
- Manage high-volume queues; meet SLAs and quality targets.
- Support frontline teams; escalate and guide resolution.
- Identify operational improvements from rider query trends.
- Collaborate cross-functionally to resolve high-risk issues.
🎯 Requirements
- Multilingual: English plus fluent French, Italian, or Dutch.
- Customer support experience with email or chat case management.
- Analytical mindset; comfortable with data and Excel or Google Sheets.
- Problem-solving and adaptability; navigate ambiguity and escalate risks.
- Operational flexibility; weekend/Bank Holiday shifts.
- Tool proficiency (Desirable): Zendesk experience.
🎁 Benefits
- Make a visible impact daily.
- Grow through ownership and responsibility.
- Develop deep operational expertise across teams.
- Inclusive culture with collaborative teams.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!