Related skills
crm google sheets excel zendesk email📋 Description
- Investigate and resolve complex rider queries with internal teams
- Conduct objective reviews of Supplier Agreement terminations
- Deliver empathetic, high-quality written communication via email
- Meet defined SLAs and productivity targets with data quality focus
- Partner with cross-functional teams to improve rider support
- Adapt to changing needs by supporting ad hoc initiatives
🎯 Requirements
- Proven experience in an email or chat-based customer service environment
- Excellent English communication; fluency in French/Italian/Dutch is a plus
- Strong analytical capability; comfortable navigating data with Excel or Google Sheets
- Demonstrated problem-solving agility in ambiguous information
- Zendesk experience is a plus
- Flexible weekend schedule with Bank Holiday coverage
🎁 Benefits
- Make a visible impact every day
- Grow through ownership
- Develop deep operational expertise
- Deliver together in an inclusive culture
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