Related skills
salesforce sql data visualization excel gainsight📋 Description
- Own governance of Gross and Net Revenue Retention.
- Monitor churn, contraction, and expansion drivers; identify retention gaps.
- Establish leading indicators for revenue risk and provide executive visibility into recurring revenue health.
- Own renewal forecasting methodology, discipline, and risk assessment processes.
- Drive renewal/expansion governance, pipeline hygiene, and cross-functional handoffs.
- Lead post-sales operating rhythms and product rollout adoption within the installed base.
🎯 Requirements
- 6–8+ years in Revenue Operations, CS Operations, or Post-Sales Strategy.
- Experience supporting subscription SaaS retention motions.
- Deep understanding of renewal forecasting and expansion mechanics.
- Strong analytical capability and structured thinking.
- Comfortable influencing CS and executive leadership; cross-functional collaboration.
- Experience with Customer Success platforms (Planhat preferred; Gainsight, Totango, or ChurnZero acceptable) and SQL proficiency preferred.
🎁 Benefits
- Competitive benefits and a robust training program.
- Inclusive, collaborative office environment designed for connection.
- Great Place to Work-certified culture and recognition.
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