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salesforce sql tableau ai excel📋 Description
- Own data models, system architecture, and AI insights for CS/PS/Support.
- Build predictive engine to minimize churn and maximize expansion revenue.
- Lead Keep and Grow initiatives and cross-functional analytics projects.
- Translate retention analytics into executive narratives.
- Collaborate with CS, PS, Finance, Product, and Commercial leadership.
- Define scalable data schemas to enable AI modeling.
🎯 Requirements
- 5+ years in CS Ops, RevOps, or strategic analytics in a B2B SaaS environment.
- Drive CS health scores, churn coding, and renewal workflows (Salesforce/Planhat).
- AI/predictive analytics for post-sales (predict churn, NPS sentiment).
- Advanced SQL and Excel/Sheets; join usage data with CRM data.
- BI tools: Sigma, Tableau, or Power BI.
- Bachelor's degree required.
- MBA preferred.
🎁 Benefits
- Direct impact on product and culture
- Company equity
- Comprehensive benefits package (health, dental, vision, disability, life, 401(k))
- Flexible schedule and unlimited vacation
- Learning & Development program
- Virtual company events and fitness subsidies
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