Related skills
salesforce jira salesforce administration leandata chili piper📋 Description
- Own the resolution of Jira tickets and ensure SLAs are met.
- Support Jira tickets and system access requests for the Growth team.
- Work cross-functionally to reduce monthly contact rate and engage with senior admins on enhancements.
- Be essential in supporting requests that are sent from sales associates on the Growth team.
- Identify efficiencies or improvements to reduce case volume and improve UX.
- Learn supported systems including Salesforce, Leandata, Chili Piper, Revenue.io, Attention.
🎯 Requirements
- You have 1+ years of experience supporting Salesforce or similar enterprise apps.
- Experience supporting stakeholders in large-scale sales/service org (50-200 users).
- Experience managing a ticketing system with high volume (≈1,000/month).
- You are interested in learning from an experienced team how to support Salesforce and best-in-class sales apps.
- You are a self-starter who can distill complex problems into simple solutions.
- You work well with teams from technical and non-technical backgrounds.
🎁 Benefits
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
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