Revenue Enablement Program Manager, Client Experience (CX)

📋 Description

• Define CX enablement strategy and quarterly roadmap.
• Partner with CX leadership to align enablement with retention, CSAT, and growth.
• Design onboarding and evergreen programs for Account Managers and Support.
• Create scalable CX assets (playbooks, guides) and govern content.
• Collaborate with Product/PMM on launches and new programming.
• Define success metrics and use data to drive improvements.

🎯 Requirements

• 3+ years in Revenue or CX Enablement; 1-2 years in SaaS/CS.
• Proven experience building and scaling enablement programs for CX/AM/Support.
• Experience partnering cross-functionally with Product, PMM, RevOps, and CX.
• Strong understanding of CX metrics (CSAT, NPS, retention, expansion).
• Experience with enablement tools (LMS, Guru, Gong, Zendesk).
• Excellent executive communication and ability to present to senior leadership.

🎁 Benefits

• Ongoing training and growth opportunities.
• Best Place to Work culture and great employee experience.
• Medical, dental, and vision plans.
• Mental Health coverage and wellness programs.
• Unlimited Paid Vacation.
• 401(k) matching and education reimbursement.