Related skills
salesforce articulate gainsight gong leandata📋 Description
- Design and execute CX enablement strategy including onboarding and ongoing training.
- Use CX metrics (CSAT, NPS, churn) and Gainsight to refine programs.
- Lead AI/automation initiatives to improve CX workflows.
- Create, curate, and maintain enablement content and playbooks.
- Deliver engaging trainings and coaching across CX teams.
- Collaborate with Product, Marketing, Sales and CX leadership.
🎯 Requirements
- Experience: 4+ years in SaaS CS/ CX; 1+ year Enablement; CSM preferred.
- Results-driven with proven enablement program impact.
- Tech: Salesforce, Gong, Gainsight, Skilljar, WorkRamp, Articulate, Outreach, LeanData.
- Strong project leadership and cross-functional collaboration.
- Data-driven mindset; translate metrics into enablement actions.
- Excellent communication and stakeholder influence.
🎁 Benefits
- 401(k) match plus medical, dental, vision, and life insurance.
- Flexible vacation policy.
- Fully remote with monthly work-from-home stipend.
- Family planning resources and support programs.
- Equity and opportunities to grow with Boulevard.
- Boulevard Bucks Learning & Development program.
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