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lms salesforce ai pipeline management healthcare📋 Description
- Develop and maintain customer success and renewal motion playbooks.
- Build coaching cadence using AI insights and health data.
- Translate value proposition into assets and training for ROI storytelling.
- Design enablement programs to prep teams for changes in customer engagement.
- Partner with Revenue Ops and Strategy to drive tool adoption and renewal workflows.
- Establish and track enablement metrics like NRR and renewal rates.
🎯 Requirements
- 8+ years in CS enablement, CS ops, or quota-carrying CSM in B2B SaaS.
- Proven ability to build enablement programs with measurable NRR/renewal impact.
- Deep understanding of CS motion, health scoring, QBR/EBR.
- Experience with AI-powered CS tools: conversational intelligence.
- Familiarity with CS platforms: Gainsight, Salesforce, Gong, LMS.
- Cross-functional collaboration with CS Leadership, Product Marketing, RevOps, and Finance.
- Strong facilitation and communication; async learning and live workshops.
- Ability to translate complex product value into training and narratives.
🎁 Benefits
- Hybrid work model across US and Canada.
- Accommodations provided for candidates during the selection process.
- Pay ranges disclosed in posting.
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