Related skills
crm lms intercom jira ai📋 Description
- Design and execute a unified Support Enablement strategy.
- Build onboarding, certification, and learning programs using Articulate and Workramp.
- Align enablement with CSAT, retention, resolution time, and efficiency goals.
- Partner with Product and Engineering to embed AI in support workflows.
- Develop product knowledge programs and release education for reps.
- Create governance for content, playbooks, and templates.
- Drive performance with data, insights, and OKRs.
- Lead cross-functional initiatives with Support leadership.
🎯 Requirements
- 3+ years in Revenue Enablement or similar.
- Experience with a Customer Support org.
- Proven KPI improvements: CSAT, resolution time, QA.
- Strong AI tools and automation knowledge.
- Knowledge management systems experience.
- Analytical mindset; data-driven enablement.
- Excellent communication and facilitation skills.
- Cross-functional influence and project mgmt.
🎁 Benefits
- 401(k) match plus medical, dental, vision, and life insurance.
- Flexible vacation policy.
- Fully remote with monthly WFH stipend.
- Family planning resources and support programs.
- Equity and growth opportunities with Boulevard.
- Boulevard Bucks Learning and Development program.
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