Related skills
crm account management negotiation retention google tools📋 Description
- Role focus: protect partnerships to keep Deliveroo as preferred partner.
- Relationship Recovery: Reach out to partners to resolve issues and reduce churn.
- Consultative Saving: Negotiate ROI of Deliveroo for partners.
- Feedback Loop: Share reasons why partners leave with Sales/Product.
- Performance Tracking: Meet monthly retention targets.
- Problem Solving: Handle complex issues with empathy.
🎯 Requirements
- Fluent in English and French.
- Background in customer service, sales, or account management with difficult conversations.
- Excellent listening skills and the ability to stay calm under pressure.
- Resilience: capable of handling objections and finding win-win solutions.
- Commercial Experience: at least 1 year in a professional, phone-based environment.
- Tech Savvy: CRM management and Google tools proficiency.
🎁 Benefits
- Salary: £27,700 base + up to £6,000 yearly bonus.
- Hybrid Freedom: Office-based training, then hybrid post-probation.
- Structured training and a clear path to Senior Account Management or Customer Success.
- The Foodie Culture: Deliveroo Plus and free food in the office.
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