Own a portfolio of at-risk accounts and reach out before churn signals escalate
Conduct retention calls and negotiate renewal options to secure partnerships
Analyze account health weekly to identify trends and high-risk accounts
Aim for monthly and quarterly retention KPIs; report progress to your manager
Collaborate with Sales and Account Management to hand off expansion opportunities
Document all customer interactions in the CRM to maintain records and forecasting

🎯 Requirements

1+ years in retention, account management, or customer success (energy/SaaS)
Proven ability to manage high-volume accounts and hit retention targets
Proficiency with CRM tools (Salesforce or equivalent) for tracking activity
Experience analyzing data to prioritize outreach and identify churn risk
Strong communication to navigate tough conversations and reach outcomes
Comfort working independently in a fast-paced environment with shifting priorities

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