Related skills
french retention excel cross-functional collaboration financial markets📋 Description
- Build relationships with Swiss clients around trading goals.
- Deliver timely market insights across instruments.
- Own client issues end-to-end across ops, compliance, and product.
- Train new clients on platform features and trading tools.
- Drive retention and reactivation via proactive outreach.
- Hit monthly targets for satisfaction and activity.
- Surface client feedback insights to product and ops teams.
🎯 Requirements
- Fluent in French: explain complex trading concepts clearly.
- Understanding of CFD trading, financial markets, and risk.
- Analytical problem-solving linking behavior, markets, and usage.
- Clear communicator in writing and conversation.
- Proven collaboration across functions (ops, product, sales).
- Self-motivated and target-driven, balanced with doing what's right.
- Comfortable with shift rotation (morning/afternoon).
- Ownership mindset: see what needs fixing and act.
- Advanced Excel skills (bonus).
🎁 Benefits
- Competitive salary and rewards.
- Work-Life Harmony: Hybrid-friendly culture and balance.
- Generous Time Off: Annual leave policy to recharge.
- Employee Referral Program: Rewards for referrals.
- Comprehensive Health & Pension Benefits: Medical and pension plans.
- Workation Wonderland: 30 extra days to work remotely worldwide.
- Volunteer Days: Two paid days per year.
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