Retention Account Manager, SMB

📋 Description

• Be responsible for retaining a multi-million dollar client base.
• Understand SMB needs across all verticals.
• Deploy retention strategies to reduce churn.
• Address customer concerns and competitive threats.
• Collaborate with Sales, Support, Product and Analytics.
• Guide SMBs to stability, growth and scale.

🎯 Requirements

• 5+ years in Sales, Account Management, or related field.
• Experience closing retention and growth opportunities.
• Experience managing a pipeline to hit revenue targets.
• Excellent negotiation and financial literacy.
• Storytelling and vision setting skills.
• Strong organizational, analytical, written and verbal skills.
• Passion for how new technologies help SMBs.

🎁 Benefits

• Compensation varies by location with zone designations.
• Remote work, medical insurance, flexible time off.
• Inclusive interview process and accommodations on request.