Be responsible for retaining a multi-million dollar client base
Understand SMB customer needs across all verticals
Deploy retention strategies to mitigate churn and increase contract adoption
Strategically address customer concerns and competitive threats
Evolve retention motion with product, ops, and competitive gap insights
Collaborate with Sales, Support, Product and Analytics to future-proof retention

🎯 Requirements

5+ years experience in Sales, Account Management, or related field
Experience discovering and closing retention and growth opportunities
Experience managing a pipeline to achieve revenue targets
Excellent negotiation and financial literacy skills
Excellent storytelling and vision setting skills
Passion for how new tech helps small and medium businesses

🎁 Benefits

Remote work options
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Inclusive workplace with accommodations

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