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crm account management analytics sales negotiation📋 Description
- Be responsible for retaining a multi-million dollar client base
- Understand SMB customer needs across all verticals
- Deploy retention strategies to mitigate churn and increase contract adoption
- Strategically address customer concerns and competitive threats
- Help evolve our retention motion through insights on product, operational, and competitive gaps
- Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies
🎯 Requirements
- 5+ years experience in Sales, Account Management, or related field
- Experience discovering and closing both retention and growth opportunities
- Experience successfully managing a pipeline to achieve revenue targets
- Excellent negotiation and financial literacy skills
- Excellent storytelling and vision setting skills
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve SMBs
🎁 Benefits
- Remote work options
- Medical insurance
- Flexible time off
- Retirement savings plans
- Family planning resources
- Inclusive workplace with accommodations
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