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crm lms analytics inventory management freshdesk📋 Description
- Lead design and delivery of training for Stock Controllers and retail teams
- Design and implement quality audits across retail operations
- Use data analytics to drive continuous improvement in customer experience
- Align QA insights with training design for impact
- Track progress and close competency gaps
- Ensure compliance and customer experience improvements
🎯 Requirements
- Demonstrable training/QA experience in retail or CX
- Proficiency in CRM, LMS, and MS Office; data analytics
- Strong facilitation, communication, coaching skills
🎁 Benefits
- Diverse development programs and coaching
- Family-friendly policies and well-being focus
- Flexible work arrangements and supportive culture
- Equal opportunity employer and inclusive culture
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