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crm lms data analytics quality assurance microsoft office📋 Description
- Design and deliver training for Stock Controllers and retail teams.
- Lead quality audits across retail operations and processes.
- Use data to drive continuous improvement in customer experience and team performance.
- Ensure adherence to service standards, compliance requirements, and Freshdesk usage.
- Unify training and QA to close the loop and demonstrate impact.
🎯 Requirements
- Demonstrable experience in training or QA in retail or customer service.
- Proficiency in CRM systems, Learning Management Systems (LMS), and Microsoft Office.
- Strong facilitation, communication, and coaching skills across retail teams.
🎁 Benefits
- Diverse development programs and coaching partnerships.
- On-the-job training and family-friendly policies.
- Focus on wellbeing and flexibility.
- Flexible work arrangements.
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