Related skills
crm data analytics quality assurance microsoft office learning management systems📋 Description
- Design and deliver training for Stock Controllers and retail teams.
- Lead quality audits across retail operations.
- Use data to drive continuous improvement in customer experience.
- Align training with QA insights to close the loop.
🎯 Requirements
- Demonstrable experience in a training or QA role in retail or customer service; designing programs and using data to improve capability.
- Proficiency in CRM systems, Learning Management Systems, and Microsoft Office; translate data into training and audit actions.
- Strong facilitation, communication, and coaching skills to drive behavioral change across retail teams.
🎁 Benefits
- Diverse development programs and coaching partnerships.
- On-the-job training via M-KOPA Academy.
- Family-friendly policies and flexible work.
- Equal opportunity employer and inclusive culture.
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