Retail Trainer

📋 Description

• Plan and deliver onboarding, refresher, and performance training for retail teams.
• Create localized training materials including scripts, guides, and job aids.
• Train staff in customer-centric service, conflict resolution, and sales support.
• Educate teams on inventory management, fraud controls, and audits.
• Facilitate monthly assessments, coaching, and on-the-job support.
• Conduct regular shop visits and on-site coaching; report training impact.

🎯 Requirements

• Minimum 2–3 years in retail operations training, sales coaching, or customer service management.
• Bachelor's degree in Education, Training & Development, HR, or related field.
• Strong facilitation and coaching; able to adapt to diverse learners.
• Deep knowledge of retail operations, stock control, customer service, and compliance.
• Proficiency with MS Office; Excel, Word, PowerPoint; LMS experience a plus.
• Willingness to travel frequently to field shops and regional offices.

🎁 Benefits

• Hybrid role with Nigeria office and travel opportunities.
• Diverse development programs and on-the-job training.
• Family-friendly policies, well-being focus, and flexible work.
• Equal opportunity employer with commitment to diversity.