The Workplace Experience Specialist reports to the Manager of People Systems and Operations and is responsible for creating a positive and well-supported office environment for our teams in Mexico. In this role, you’ll be the face of the workplace; supporting employees and visitors and ensuring efficient office operations. You’ll also support onboarding and offboarding processes, managing invoices, and vendor relationships. The ideal candidate is detail-oriented, a proactive problem solver, and committed to ensuring an excellent experience for our Mexico team.
How you'll add value: Support day-to-day needs for the R365 Mexico team, providing effective and timely solutions. Escalate questions as needed to ensure appropriate resolution.Proactively identify opportunities to streamline processes and improve the employee experience.Support the employee onboarding and offboarding, including new hire orientation, records entry and updates, and terminations.Create and update knowledge base articles to ensure our internal processes are documented and up to date.Oversee the submission and tracking of monthly and ad hoc invoices to ensure timely and accurate payments.Serve as the primary point of contact between the company and building management for all facilities-related matters.Coordinate employee access to the building, including managing security badges, key cards, and visitor registration.Support onboarding and offboarding processes related to workspace access and security credentials.Address and escalate facilities issues (e.g., maintenance, cleaning, HVAC) with property management in a timely manner.Monitor shared co-working space usage and ensure it meets employee and operational needs.Communicate facility updates, closures, and procedures to relevant employees and stakeholders.Maintain supplies and equipment for shared spaces, ensuring functionality and cleanliness.Collaborate with IT and HR to ensure workspace readiness for new hires or team changes.Coordinate in office events and create a fun and engaging work environment for the team. What you'll need to be successful in this role: 3+ years of experiencein workplace or office coordination, facilities, or related administrative support rolesProficient in Microsoft Office toolsExperience using HR Systems to manage employee data and processes. Experience with Workday is a plus.Experience managing the day-to-day operations of an office spaceExperience managing vendor relationshipsExcellent English written and verbal communication skills; ability to communicate clearly with peers and employeesMust be process oriented, with a focus on continuous process improvementExperience auditing data to ensure data integrity Experience building out process workflows, SOPs, and other process documentation
