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crm data analytics saas ai automation📋 Description
- Strategy & Leadership: define and drive support strategy
- Operational Excellence: manage tickets, SLAs, escalations
- Customer Advocacy: voice of the customer, influence product
- Data Driven Insights: use data to identify trends and KPIs
- Team Development: build and mentor time-zone diverse teams
- Cross-Functional Collaboration: partner with Product/Engineering
🎯 Requirements
- 12+ years in SaaS customer support/success roles
- 7+ years in leadership with global on/offshore teams
- Deep operational experience: scale and faster resolution
- Strong analytical skills; set KPIs/OKRs with data
- Proven CS scaling track record in high-growth SaaS
- Demonstrated AI and automation innovation
- Bachelor's degree required; MBA or equivalent preferred
🎁 Benefits
- Salary range: $196,000-$294,000
- Medical benefits 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + company holidays
- Wellness initiatives
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