Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
Restaurant365 is seekingan
R&DBusiness DataAnalystwithto join our Enterprise Data Analytics team, with a dedicated focus on supporting ourProduct, Design, and Engineering organization.This role will bridge the gap between centralized data practices and the needs of the R&D teams and their partners (Sales, Success, Support, and Finance).This role combines strong productand engineeringanalyticsexpertisewith business analyst skills, enabling you to uncover product usage insights,engineering bottlenecks, inform product strategy,andtranslate business requirements into data solutions, and provide actionable recommendations toR&Dand leadership teams.
You will partner directly with R&D Leadership & Operationsand alsoserve as the bridge to cross-functional stakeholders outside of R&D (Sales, Customer Success, Finance, and Executive Leadership) to ensure consistent,accurate, and business-aligned reporting across the company.
How you'll add value: Product Engineering & Analytics: Analyze large-scale product usage and telemetry data with Ops to uncover adoption trends, engagement drivers, customer experience friction points, and opportunities tooptimize; help define KPIs in collaboration with Ops that measure team health, predictability, and delivery effectiveness; build clear metrics for operational readiness, scalability, and security for Infrastructure teams, working closely with Ops to ensure alignment; providedata-driven insights to improve forecasting, roadmap health, and portfolio planning; build andmaintaindashboards in Domo that deliver key product KPIs to stakeholders in real time; support predictive models for adoption scoring, retention forecasting, and productstickiness.Business Analysis: Partner with all of R&D and business stakeholders to gather requirements and translate them into clear analytics deliverables; define KPIs and success criteria for new initiatives; act as a liaison between R&D and stakeholders, ensuring alignment and clarity in requirements and outputs; provide business-focused recommendations by combining data insights with contextual understanding of product strategy and customer needs; work with R&D leaders and finance to do data gathering and analysis in scenarios like business cases for new products, R&D Annual Planning, etc.Cross-Functional Enablement: Act as thebridge betweenR&Dand othercross- functional stakeholder(Sales,Success,Support,Finance,SLT), ensuring operational data drives alignment between productexecution/ strategyand business outcomes; deliver analyses that connect product delivery/usage/adoption with revenue, churn, and customer health metrics; collaborate with Data Engineering tooptimizedata pipelines and ensure analyticsscalability; define and enforce data governance and quality standards for PDE reporting; facilitate workshops, requirement sessions, and stakeholder check-ins to align analytics with business priorities; present insights and recommendations to senior leaders in a clear, compelling way that drives decision-making. What you'll need to be successful in this role: Experience: 5–7 years of combined experience in product analytics, business analysis, or related fields in SaaS/technology environments.Technical Skills: Strong SQL and BI (Domo preferred); Python or R experience for advanced analytics is a plus.Business Analysis Skills: Skilled in gathering requirements, writing functional specs, and bridging technical and business teams.Analytical Expertise: Proven ability to analyze complex data,identifypatterns, and deliver actionable insights.Product Knowledge: Solid understanding of SaaS product KPIs (activation, adoption, retention, engagement).Communication: Excellent verbal/written communication skills, capable of translating technical findings into executive-ready recommendations.Collaboration:Demonstratedsuccess working cross-functionally with Product, Engineering, and business stakeholders.PREFERRED
Experience with process mapping, workflow documentation, or systems analysis.Familiarity with experimentation frameworks and A/B testing.Exposure to Snowflake,dbt, or modern cloud-based data stacks.Background in project management or Agile methodologies. R365 Team Member Benefits & Compensation This position has a salary range of $96,160 - $144,240 / year. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. Comprehensive medical benefits, 100% paid for employee401k + matchingEquity Option GrantUnlimited PTO + Company holidaysWellness initiatives Additional Information #LI-LH1
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
