We’reseeking an HR Generalist in Mexico City to own day-to-day people operations for our current Mexico EOR workers andfuture Mexico employees. This role is the primary on-the-ground partner for onboarding, offboarding, employee lifecycle changes, and theinitialintake/triageof employee relations (ER) matters.You’lladminister Mexico benefits, ensure compliance with local regulations, and support the HR workstreamrequiredto stand up and scale our Mexico legal entity.
How you'll add value: People Operations & Employee Lifecycle: Coordinate end-to-end onboarding (pre-hire documentation, background checks as applicable, HRIS setup, orientation) and offboarding (notifications, exit interviews, asset recovery, HRIS updates); execute lifecycle changes (promotions, transfers, salary changes, leave requests) andmaintainaccurateemployee records in the HRIS and personnel files; partnerwith managersto ensuretimely, high-quality employee experience touchpoints (probation reviews, performance cycles, goal setting).Employee Relations (ER): Serve as the first point of contact for employee questions and concerns; log issues, gather facts, and escalate appropriately to HR leadership/legal; coach managers on policy interpretation and consistent practices; help draft documentation (warnings, PIPs) aligned with local requirements.Benefits & Payroll Coordination: Administer Mexico benefits programs (enrollment, changes, employee communications) and liaise with brokers/providers to resolve issues; coordinate with Payroll/Finance and external partners on monthly payroll inputs (new hires, changes, leaves, terminations) andvalidateoutputs; support annual/seasonal processes (e.g., year-end adjustments, bonuses, vacation accruals) and ensure statutory benefits are properly administered.Compliance & Reporting: Maintain compliant HR documentation and processes aligned to Mexico labor regulations and company policies; prepare routine HR metrics and ad-hoc reports (headcount, turnover, leave, demographics) and support audits as needed; track and implement policy updates; deliver trainings and employee communications for Mexico.Entity Setup & Growth Enablement: Assist with the HR requirements forestablishingand scaling our Mexico entity (e.g., policy localization, benefits benchmarking, vendor selection, process design); help evaluate and onboard local HR vendors (payroll, benefits, immigration counsel) and drive continuous improvement.Culture & Engagement: Champion an inclusive, values-driven culture; support recognition, engagement surveys, and onsite events. What you'll need to be successful in this role: 4-7 years of progressive HR Generalist / People Operations experience supporting employees in Mexico.Fluent Spanish and professional English, written and verbal; able to localize policies and communications.Strongworking knowledge of Mexico HR practices and employee lifecycle processes.Experience with HRIS (Workdaya plus) and collaboration and AI tools; strong Microsoft Excel / Google Sheets skills to support reporting.Sound judgement, discretion, and a calm, service-orientedapproach;capable of handling sensitive matters and balancing employee and business needs.Ability to work onsite and support a hybrid or in-person work culture.
