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salesforce jira crypto financial markets google apps📋 Description
- Serve as trusted advisor to Coinbase's high-net-worth customers with white-glove support.
- Proactively resolve friction, anticipate needs, and deepen trust.
- Stay current on crypto markets, Coinbase products, and regulatory developments.
- Investigate, troubleshoot, and resolve complex issues with root-cause analysis.
- Monitor activity to detect anomalies, prevent risk, and close gaps.
- Collaborate with product, engineering, and operations to relay customer insights.
🎯 Requirements
- Exceptional communication and executive presence with empathy and clarity.
- Strong investigative and analytical skills to assess risk and solutions.
- Proven track record of handling complex issues end-to-end.
- Comfort with ambiguity and fast-paced environments.
- Willingness to work nights and weekends to support 24/7 markets.
- Minimum 1 year of relevant customer service experience with high-value customers.
🎁 Benefits
- Medical, dental, vision coverage; 401(k) plan included.
- Regular team and company offsites to foster collaboration.
- Remote-first culture with in-person participation when needed.
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