Resident Experience Manager

📋 Description

• Proactively address urgent resident questions by phone.
• Draft empathetic responses to non-urgent matters in the resident portal.
• Manage resident requests from start to finish in the case management system.
• Review case records and draft summaries for context.
• Monitor productivity metrics to meet service levels.
• Mentor and support junior RXMs.

🎯 Requirements

• 3+ years in real estate or property management.
• Ability to build relationships, deescalate conflicts, and negotiate solutions.
• Understanding of leasing and property management.
• Excellent written and verbal communication.
• Experience with budgets, spreadsheets, and financial reports.
• Proficient with Google Apps, workflow tools, PM software, and mobile payments.

🎁 Benefits

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Robust health, dental, vision insurance