Related skills
account management customer success program management stakeholder management leadership📋 Description
- Partner with Samsara’s enterprise customers to understand goals and challenges.
- Advise on leveraging the platform to realize business value post-onboarding.
- Manage the customer lifecycle from adoption to renewal.
- Lead and grow the Resident Consultant team; scale service offerings.
- Travel to US for customer meetings up to 25%.
- US/Canada remote; prefer Eastern or Central time zones.
🎯 Requirements
- 8+ years in Customer Success, account management, or consulting.
- 3+ years in management positions, including recruiting and retaining top talent.
- Experience with $1M+ ACV customers and Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Bachelor's degree from a 4-year institution.
- Experience using Gainsight.
🎁 Benefits
- Flexible remote model with in-person options.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Equity and above-market compensation opportunities.
- Flexible working locations and inclusive culture.
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