Business Operations & Strategy Lead

📋 Description

• Build the operational foundation for growth; focus on customer and end-user ops.
• Own the end-user support function: oversee frontline staff and escalations.
• Create and maintain SOPs, knowledge bases, workflows, and escalation paths.
• Identify recurring pain points and translate into scalable solutions.
• Leverage automation and AI to streamline operations.
• Ensure smooth FI customer experiences during product rollouts.

🎯 Requirements

• 3+ years in operations or customer-facing roles at high-growth companies.
• Operational instincts; create structure and scope work in phases.
• Strategic thinking; connect work to company goals and advise leadership.
• Strong communication; coach, document processes, present recommendations.
• Bias for action; self-starter, comfortable with ambiguity.
• AI fluency; experience with automation or AI-powered workflows; fintech a plus.

🎁 Benefits

• Salary $110K–$170K USD base.
• Competitive equity package and healthcare.
• Remote work options (CA, NY, or TX) or hybrid.
• Founding team exposure and opportunity to shape operations.
• Equal Opportunity Employer.