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customer support data entry remote work english reservations📋 Description
- Serve as primary guest contact via email, text, chat, and phone.
- Manage end-to-end reservations: booking, confirmation, cancellations.
- Support back-office tasks: data entry, records, and documentation.
- Coordinate with housekeeping and maintenance to support operations.
- Maintain clear communication with guests, internal teams, and owners.
- Analyze guest feedback to identify improvements.
🎯 Requirements
- Experience in guest services, reservations, or related field.
- Excellent written and verbal English; communicate via phone/text/email.
- Strong organizational and multitasking skills; able to work remotely.
- Attention to detail; empathy; customer-centric; critical thinker.
- Tech readiness: wired 30 Mbps; 8 GB RAM; backups; quiet home office.
- Hardware/OS: i5 11th Gen+; Windows 11 or macOS Catalina+.
🎁 Benefits
- Competitive salary based on experience.
- Remote work — 100% remote.
- Paid time off for vacation and sick leave.
- HMO coverage for medical services.
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