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customer success onboarding research pre-sales workshops📋 Description
- Partner with Account Executives on late-stage deals and opportunities.
- Lead deep discovery sessions with research, UX, and insights teams.
- Design and deliver demos, pilots, and proof-of-concepts.
- Own onboarding for enterprise customers from purchase to adoption.
- Run tailored sessions on research design, workflows, data quality.
- Champion the voice of the research customer across Product, Sales, Marketing.
🎯 Requirements
- Experience in research (user/UX/market/behavioral) or in customer-facing SaaS with research exposure.
- Strong communication and facilitation; comfortable leading workshops.
- Structured, analytical mindset with solid project management.
- Comfortable with data, research outputs, and product usage signals.
- Empathy for researchers and understanding of their challenges.
- PhD or equivalent in a research-heavy field (preferred).
🎁 Benefits
- Equal-opportunity employer; diverse and inclusive culture.
- Global, collaborative team across Product, Sales, and Marketing.
- Opportunity to influence research practices and drive customer outcomes.
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