Serve as a research expert and resource for internal/external customers
Investigate investigations across internal and external systems
Liaise between key business representatives on major managed and data stewardship relationships
Contribute to KPIs, monitor processes, and recommend improvements
Ensure research operations meet high standards via Tier 1 support
Collaborate with internal teams to optimize processes

🎯 Requirements

Bachelor’s Degree Required
2+ years customer support experience
Able to work independently and in global, multi-priority teams
Excellent oral and written communication
Proficient with data viz tools Tableau/Power BI
Translate data into actionable business insights

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