Understand Oscar processes, procedures, and tools.
Interact daily with members, brokers, providers, or vendors via multiple channels.
Manage an assigned caseload with service delivery, productivity, and quality targets.
Build working relationships with internal and external stakeholders.
Escalate issues to ensure timely turnaround.
Participate in process improvement initiatives.

🎯 Requirements

1+ years in fast-paced, volume-based or customer service environment
Experience in general insurance and/or health insurance
Experience manipulating and entering accurate data in a production-driven environment
Strong verbal and written communication skills

🎁 Benefits

Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance

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