Related skills
communication onboarding logistics vendor management operationsπ Description
- Review CSR needs, match reporters by geography/format, update tracking.
- Liaise with reporters & agencies; maintain performance records and contracts.
- Confirm reporters, share event details (Zoom/locations), provide day-of support.
- Resolve urgent issues like late/no-show reporters or tech problems in real time.
- Own onboarding for new reporters; guide signup, verify credentials, provide training.
- Maintain logs of timeliness, attendance, and communication.
π― Requirements
- 4+ years in operations, vendor management or logistics; legal tech a plus.
- Highly organized; thrives in spreadsheet-driven, detail-heavy environments.
- Strong communication; proactive, clear, and diplomatic with external vendors.
- Comfortable making urgent decisions and juggling shifting priorities.
- Process-driven; builds new systems and playbooks from the ground up.
- Remote team work ability; self-motivated with minimal supervision.
π Benefits
- Medical, dental, and vision coverage.
- Maternity and paternity leave for full-time employees.
- Short- and long-term disability benefits.
- Opportunity to learn from a dedicated leadership team.
- Top-of-the-line company swag.
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