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crm hubspot account management data analysis customer success📋 Description
- Own relationship for assigned customer portfolio, ensure retention
- Drive customer success by enabling AI-powered software value
- Lead onboarding programs to accelerate time-to-value
- Guide customers through evolving features (Agent 3, Plan Mode, automation)
- Execute renewals with expansion and long-term partnerships
- Maintain health scores and renewal forecasting in Hubspot
🎯 Requirements
- 3-5+ years in Customer Success or Enterprise Account Management
- Excellent communication for explaining tech to non-technical audiences
- Proven renewal and expansion revenue track record
- Experience managing relationships from onboarding through renewal
- Proficiency with CRM tools (Hubspot)
- Ability to learn and articulate the value of new technologies
🎁 Benefits
- Competitive salary & equity
- 401(k) program
- Health, dental, vision, and life insurance
- Short & long-term disability
- Parental, medical & caregiver leave
- Monthly wellness stipend
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