Operations Manager

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Job:

The Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching. They are responsible for engaging their team during a shift to maintain the highest levels of safety, production, cost and quality while maintaining a positive employee experience. Managers are servant leaders; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.

What You’ll Do:

• Maintain strong working knowledge of all processes and policies 
• Actively lead with safety, production, cost and quality at the forefront of all decision making
• Establish and meet KPIs
• Be patient, have strong communication skills and the capability of giving and receiving effective feedback including disciplinary action conversations
• Recruit, screen, and select talent at Associate and Team Lead levels
• Implement weekly schedule and manage labor budget
• Ownership and accountability for Team Leads and their execution
• Communicate cross departmentally 
• Focus on team and department growth and development 
• Design, implement and monitor continuous improvement processes for the team 
• Oversee overall productivity of department and workflow
• Be the primary point of contact for team of Associates and Team Leads
• Be comfortable speaking in front of groups of all sizes
• Lead teams through change and embrace continuous improvement
• Partner with Trainers and Team Leads to develop, maintain and apply learning tools
• Communicate feedback to better the operation and the employee experience
• Enforce safety guidelines, cleanliness and security standards

What You Need:

• 3+ years experience leading people and teams
• Capable of making decisions independently 
• Have a positive, “can-do” attitude and excellent interpersonal skills
• Ability to work flex shifts, hours, nights and weekends as business dictates
• Strong written and verbal communication; bilingual in Spanish is a plus
• Intermediate to advanced computer skills (eg. spreadsheet software, powerpoint/slides) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
• Forward-thinkers with the ability to articulate point of view and improve processes 
• Ability to quickly recognize, diagnose and solve for challenges and workflow for associates
• Must operate with a sense of urgency and have attention to detail 
• Align with the company's Core Values to ensure a world class customer experience
• Bilingual in Spanish preferred

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

• Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
• Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention.
• Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
• Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!).
• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
• 401k match - an investment in your future.
• Company wide events and outings - our team spirit is no joke - we know how to have fun!

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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