Renewals Success Specialist - EdTech

📋 Description

• Renewals and digital execution to drive timely account renewals.
• Engage with CSMs and Support to address customer needs before renewal.
• Maintain CRM data on renewal statuses and outcomes in Salesforce.
• Identify at-risk accounts and coordinate retention actions.
• Partner with CSMs to uncover upsell and cross-sell during renewals.
• Provide reports on renewal rates, churn risk, and customer feedback.

🎯 Requirements

• 1+ years experience in a renewal/expansion role.
• Strong knowledge of K-12 EdTech buying cycles.
• Proficiency in CRM systems, especially Salesforce.
• Proven track record meeting targets in customer-facing roles.

🎁 Benefits

• Competitive compensation with performance incentives.
• Health, dental, and vision insurance with 401(k) match.
• 12 weeks of fully paid parental leave.
• Flexible time off with unlimited vacation and holidays.
• $1,000 annual stipend for professional development.
• Remote-first culture.