Renewals Success Specialist - EdTech

📋 Description

• Renewals Management and Execution: Drive timely, accurate renewals for hundreds of accounts.
• Customer Engagement: Collaborate with CSMs and Support to address customer needs.
• Data Management: Maintain up-to-date renewal records in Salesforce.
• Risk Mitigation: Identify at-risk accounts and coordinate retention actions.
• Growth Opportunities: Partner with CSMs to upsell/cross-sell during renewals.
• Strategy and Performance: Develop strategies to improve renewal rates and meet targets.

🎯 Requirements

• 1+ years in a renewal/upsell role.
• Strong understanding of K-12 EdTech buying cycles.
• Proficiency in CRM systems, especially Salesforce.
• Proven track record of meeting/exceeding targets in customer-facing roles.

🎁 Benefits

• Competitive compensation with performance incentives.
• Health, dental, vision insurance + 401(k) match.
• 12 weeks fully paid parental leave.
• Flexible time off, holidays, year-end leave.
• $1,000 annual professional development stipend.
• Remote-first culture.