Renewals Success Specialist - EdTech

📋 Description

• Renewal management and digital execution for hundreds of accounts.
• Customer engagement with CSMs; resolve issues before renewal.
• Data management in CRM (Salesforce) and tracking renewal status.
• Identify at-risk accounts and coordinate retention actions.
• Identify upsell/cross-sell opportunities during renewal process.
• Provide regular reports on renewal rates, churn risks, and customer feedback.

🎯 Requirements

• 1+ years of experience in a similar role, exceeding renewals or expansion goals
• Strong understanding of K-12 Education space, EdTech buying cycles
• Proficiency in CRM systems, particularly Salesforce
• Demonstrated ability to meet or exceed performance targets in a customer-facing role

🎁 Benefits

• Competitive salary with performance incentives.
• Health, dental and vision insurance; 401(k) with match.
• 12 weeks of fully paid parental leave.
• Unlimited vacation, eight paid holidays, and year-end leave.
• Professional development stipend of $1,000 annually.
• Remote-first culture offering flexible work setup.