Own end-to-end renewal lifecycle for 200–300 accounts under $20k ARR.
Design and operate AI-assisted outreach workflows with Claude, Gainsight, Apollo, Salesforce.
Engage customers in English and French with renewal cadence at 90/60/30 days.
Maintain renewal forecasts and pipeline visibility in Salesforce; report at-risk, GRR, NRR.
Identify at-risk accounts and develop plans to reduce churn.
Surface expansion signals and route opportunities to Strategic AE/SAE.

🎯 Requirements

2–3 years in renewals, account management, customer success, or similar.
French language proficiency — comfortable with English as well.
Experience using AI tools (Claude, ChatGPT, or equivalents).
Salesforce CRM experience and strong spreadsheet proficiency (Excel or Google Sheets).
Comfortable negotiating contracts in a high-volume, transactional environment.
Experience with Gainsight or similar CS platform (preferred).

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