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account management customer success salesforce german saas📋 Description
- Revenue Retention: renewals to retain or expand ARR; handle churn.
- Renewal Management: oversee renewals for existing accounts.
- Customer Relationships: build strong client relations; identify upsell.
- Data Analysis & Reporting: analyze renewal metrics to improve retention.
- Collaboration & Engagement: work with sales, CS, and product; pre-expiry outreach.
- Training & Documentation: educate on value; ensure docs & compliance; gather feedback.
🎯 Requirements
- Fluency in German; spoken and written is a bonus.
- Bachelor's degree in Business, Marketing, or a related field.
- 3+ years in renewals, account management, or customer success in software.
- Strong SaaS business model and recurring revenue knowledge.
- Excellent communication and customer-focused mindset.
- Proficient in Salesforce and Gainsight.
- Strong analytical skills to interpret data to drive decision-making.
- Able to work independently and in a team in a fast-paced environment.
🎁 Benefits
- Health and wellbeing
- Maternity and parental leave top-up programs
- Competitive health benefits
- Generous PTO policy
- Growth and future
- RSU program for most employees
- Retirement matching program
- Free 1Password account
- Community
- Paid volunteer days
- Peer-to-peer recognition through Bonusly
- Remote-first work environment
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